Frequently Asked Questions.
01. The products
Where can I find more information about your products?
You can explore our extensive product catalog on our website. Each product listing includes detailed descriptions, high-quality images, and customer reviews. If you have any specific questions about a particular item, please don’t hesitate to contact our customer support team.
Are your products authentic?
We only sell genuine products from renowned luxury brands. All our items come with original packaging and authenticity certificates.
02. Payments
What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards and debit cards.
03. The order
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the courier’s website.
Can I modify or cancel my order after it has been placed?
We may be able to modify or cancel your order if it has not yet been shipped. Please contact our customer support team as soon as possible.
04. Returns
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 3 days for a full refund or exchange. Please refer to our return policy for more details.
05. Customer Support
How can I contact your customer support team?
You can contact our customer support team via email, phone, or live chat. Our team is available to assist you with any questions or concerns.
Do you offer customer support in multiple languages?
Yes, our customer support team is available to assist you.
How long does it typically take for you to respond to customer inquiries?
We strive to respond to all customer inquiries within 24 hours.